How do I change my login password for the Web Portal?

Updating your password is an important way to protect your account from unauthorized access. Your method of updating your password will depend on your account privileges.

Remember, it is good practice to change your password regularly and use a strong and unique password. Your password must include one uppercase letter, one lowercase letter, one number, and one special character. A strong password typically contains a mix of upper and lower case letters, numbers, and special characters, and is not easily guessable. Avoid using personal information or common words in your password.

Select the option for your situation to jump to the related steps. 

• I can log into the online web portal and have the necessary account access permissions. 
• I can't log in, but I should have an email address set up in the account. 
• I'm not sure if I have an email address set up in the account. 

Update Your Password in the Web Portal

If you can log into the web portal and have access to edit your own profile, you can change your password in the web portal. 

1. Log in to your CloudPunch web portal. 
2. Click on People in the side menu.
3. Select your user profile. 
4. Under your name, click on the Authentication tab.
5. Enter your new password in the Password and Confirm New Password fields. 
6. Click Save to save your new password.

Use the Forgot Password Link

If you cannot log in but you have an email address on file in the account, you can use the Forgot Password link on your account site login page. 

1. Go to your account site login page. 
2. Enter your Username and click Next.
   • If you do not remember your username, you can click the Forgot Username link. 
3. Click on the Forgot Password link under the Sign In button. 
4. Enter your Username and Email and click Submit. 
5. Follow the instructions in the password reset email you receive.

If you do not receive an email, it is likely that your email address is not on the account or is not correct. In this case, you should reach out to your account administrator or supervisor with profile editing access.

Reach Out to Your Account Administrator or Supervisor

If you do not have an email address on file in the account, you will need to reach out to your account admin or supervisor with profile editing access for help. They will be able to update your password for you.

If you have any issues when changing your password, such as an error message or if your new password is not working, you can try clearing your browser cache and cookies, or try using a different browser. If the issue persists, contact our support team for further assistance.