Requesting a new Device ID on the Timeclock

IMPORTANT NOTE: This process should only be completed with the assistance of a CloudPunch Customer Service Technician. Please reach out to us via chat, email, text, or phone. Completing this process without a support technician could result in lost punches and/or the device being unusable.

Request a new device ID:

1. In the QC Menu, tap Request Device ID. 
2. Tap Select A Model Number.
3. Select your time clock's model from the list. 
4. Tap Request Device ID.
5. If successful, you will see a success message with your new device ID. 
6. Make a note of the new ID and tap OK.
7. Tap the power icon to close the menu.